Refund policy

30-Day Returns

We want you to love your FELT GOOD products. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be returned in its original condition, unused, and with its original packaging where applicable. To start a return, please contact us at hello@feltgood.net before sending the item back.

Return Shipping

For returns due to a change of mind, incorrect size selection, or other reasons not related to a defective or incorrect item, the customer is responsible for the return shipping costs.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible with your order details and photographs of the issue. Where required by applicable consumer law, FELT GOOD will cover the reasonable return shipping costs for defective or incorrect items.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method.

Original shipping charges are generally non-refundable, except where a refund of standard delivery charges is required by applicable consumer law, including applicable UK and EU consumer cancellation rights.

European Union and United Kingdom Customers

Nothing in this Return and Refund Policy limits any mandatory consumer rights available to you under applicable law. Customers in the European Union and United Kingdom may have statutory cancellation and return rights in addition to our store policy.

Personalized or Custom-Made Items

Personalized, custom-made, or made-to-order products may not be eligible for change-of-mind returns where permitted by applicable law. This does not affect your rights if an item is defective, damaged, or not as described.